We're here to help
Need help with LoccoBarber? Reach out and we'll get back to you as soon as we can.
Help topics
Account access
Sign-in issues, password reset, profile updates, or questions about your LoccoBarber account.
Booking questions
Help using appointments, cancellations, rescheduling, or understanding how bookings work in the app.
Payment and checkout questions
Questions about shop subscriptions, billing, receipts, or online payments processed through Stripe where available.
Shop profile or branding help
Assistance with shop setup, services, staff, logos, cover images, gallery photos, or public shop profile details.
App issues or bugs
Report crashes, errors, missing features, or unexpected behavior in the LoccoBarber iOS app.
Contact us
Email our support team and include as much detail as you can—your account email, shop name (if applicable), and a short description of the issue.
support@loccobarber.comWe aim to respond within 1–2 business days.
For appointment-specific questions—such as rescheduling, cancellations, or service details—customers should also contact the shop directly. LoccoBarber can help with platform and account issues, but shops handle their own appointments and services.
See also Privacy Policy and Terms & Conditions.